WordPress Support Engineer
As a WordPress Support & Happiness Engineer, you’re the kind of person who is passionate about helping people. It shapes your worldview. Perhaps you’re already active in helping people online through the WordPress.com or WordPress.org forums or contribute to other online communities like GitHub, StackOverflow, etc.
We are looking for people with the right mix of compassion, writing skills, and technical knowledge to connect with customers and get the job done for them. We do this through listening to their queries, understanding their goals, and then guiding them to the best outcome. We’re looking for fast-learning, creative, technically minded team members with a heart to serve the best content creators on the web.
Day in the Life:
- Crafting thoughtful, personal responses to client questions in our support system
- Provide problem analysis and resolve client issues with the aid of available helpdesk tools or escalate issues to the development team for resolution with sufficient information.
- Troubleshooting and fixing problems on client websites (WordPress)
- Help client to setup our products (WordPress Plugins and Themes)
- Building on our community of support, knowledge, documentation, and resources to help our team serve our customers
You’ll do well if you have:
- Patience, grace, a sense of humor, and some moderate GIF sharing abilities
- Excellent writing and communication skills
- A knack for taking technical language and making it understandable
- A passion for solving tough problems and proposing elegant solutions
- A desire to make everything you touch better
- Genuine desire to help others solve problems and succeed
- High level of comfort working in a fast-paced environment
- Experience editing custom WordPress themes and plugins
- Experience with common plugins such as W3 Total Cache and WordPress Download Manager
- Strong Written Communication (web-based copy, preferred)
- Fluent understanding of online ecosystems (server and client-side structure, hosting, CDN’s, page-speed tests, front-end site optimization)
There is a limitless opportunity here for the person who makes themselves valuable. We're a young company and growing fast, so strong leaders and strong performers will have the opportunity to grow and see increasing responsibility.